Is my credit card information secure?
The Foundation for Freedom of Expression takes every
precaution to protect our donors' information. When donors submit sensitive
information via the Web site, your information is protected both online and
offline. We use high grade encryption and the https security protocol to
communicate with your browser software. This method is the industry standard
security protocol, which makes it extremely difficult for anyone else to
intercept the credit card information you send to us. Companies we work with to
process credit card transactions also use high grade encryption and security
protocols. The Foundation for Freedom of Expression employs error checking
procedures to make certain transactions are processed completely and
accurately. As necessary, changes are made to improve our systems. And,
independent external and internal audits are conducted to ensure the privacy,
security and appropriate processing of your information on our site. Committed
to the protection & privacy for all of our users, it is the policy of the
Foundation for Freedom of Expression to continually enhance our fraud
protection systems and our other processes to fight identity theft. In addition
to maintaining privacy and security controls over information you share with
us, the Foundation for Freedom of Expression works to accurately process your
contribution information. During business hours (M-F, 9am - 5pm EST) our Donor
Services staff is available to answer questions about your financial donation
at (800) xxx-xxxx, or support@xxxxx.org.
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My donation was denied. Why?
If your donation failed after completing the
transaction, it is likely that information provided, such as the credit card
identification number did not match exactly with what is on file at your bank.
For further assistance, you may contact our Donor Services Department at (800) xxx-xxxx,
or support@xxxxx.org. For quicker
response, please have the details of your transaction ready when you contact
us.
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Can I cancel a donation?
You may need to cancel a donation. Here's how: Contact
our Foundation for Freedom of Expression Donor Services Department (800)
xxx-xxxx, or support@xxxxx.org and they
will request some information and handle your cancellation. For quickest
assistance, please have the details of your transaction ready when you contact
us.
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Why do you require my email address?
Your email address is required so we can send you a
proper acknowledgement of your gift. Details of your donation are found in this
email, which you can print or save for tax purposes.
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Why do you require another identification number besides
my credit card number?
The Card Security Code (CSC) is a 3- or 4-digit number
printed on your credit card. It provides added security when you use your card
on the Internet or over the phone. The number appears only on the card itself,
not on receipts or statements.
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Why do you require a donation amount of $5?
Like any other online credit card processing system we
are charged by credit card companies. We don't want donors' well-intended gift
to be offset by processing fees.
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